Privacy Policy

1. Introduction

ink324 ("we", "us", "our", or the "Platform") is an online betting platform operated under international gaming licenses, serving players primarily in the Indonesian market. We understand the importance of data privacy and are committed to handling your personal information with the highest standards of care, security, and transparency. This Privacy Policy is designed to help you understand:

• What personal data we collect from you and why
• How we use, process, and protect your data
• Who we share your data with and under what circumstances
• What rights you have to access, correct, or delete your personal information
• How we use cookies and similar tracking technologies

This Privacy Policy applies to all users of ink324, including individuals who visit our website, register an account, place wagers, or interact with our customer support services. By accessing or using ink324, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account on ink324, we collect personal information that you voluntarily provide to us, including:

• Identity Information: Full legal name, date of birth, gender, national identity card number (KTP), passport number (if applicable)
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: Bank account details (bank name, account holder name, account number), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued ID (KTP, passport, driver's license), utility bills or bank statements for address verification, selfie photographs for identity verification (KYC process)
• Communication Records: Customer support chat transcripts, email correspondence, feedback forms, complaints, and inquiries

2.2 Information We Collect Automatically

When you access ink324, we automatically collect certain technical and usage data through cookies, server logs, and similar technologies:

• Device Information: Device type, operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, advertising ID)
• Connection Information: IP address, internet service provider (ISP), geographic location (country, city, region based on IP), time zone setting
• Usage Data: Pages visited, features used, time spent on each page, click patterns, referral source (how you arrived at ink324), search queries entered on the Platform
• Betting Activity: Wagers placed, games played, bet amounts, winnings and losses, bonus usage, session duration, betting patterns and preferences
• Security Data: Login timestamps, failed login attempts, account security events, anti-fraud monitoring data

2.3 Information From Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and other payment partners
• Game Providers: Betting and gameplay data from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, etc.)
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from KYC and AML compliance partners
• Marketing Partners: If you arrive at ink324 through an affiliate link or advertising campaign, we may receive referral information from that partner

3. How We Use Your Data

ink324 uses your personal information for the following legitimate business purposes:

3.1 Account Management & Service Provision

• Creating and managing your user account
• Authenticating your identity and verifying your eligibility (age 21+, Indonesian residency)
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place wagers on sports events, casino games, togel draws, and other betting products
• Delivering customer support and responding to your inquiries, complaints, or feedback
• Sending transactional notifications (deposit confirmations, withdrawal updates, bet settlements, account security alerts)

3.2 Compliance & Security

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verifying that you are at least 21 years of age and legally permitted to use online betting services
• Preventing fraud, cheating, money laundering, and other illegal or prohibited activities
• Detecting and blocking duplicate accounts, multi-accounting, and bonus abuse
• Investigating security breaches, unauthorized access, or suspicious account activity
• Cooperating with law enforcement, regulatory authorities, and legal processes when required by law

3.3 Platform Improvement & Analytics

• Analyzing user behavior to improve website functionality, user interface, and overall user experience
• Monitoring Platform performance, identifying technical issues, and optimizing server infrastructure
• Conducting internal research and development to enhance our betting products and services
• Generating aggregated, anonymized statistics for business intelligence and reporting (e.g., "X% of users prefer mobile deposits via OVO")

3.4 Marketing & Promotions (With Your Consent)

• Sending promotional emails, SMS messages, or push notifications about bonuses, special offers, and new features
• Personalizing your experience on ink324 based on your betting preferences and activity history
• Delivering targeted advertising and promotional content that may be relevant to your interests

Note: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your account notification preferences, or contacting customer support. Opting out of marketing does not affect transactional messages (e.g., withdrawal confirmations, security alerts), which are necessary for account operation.

4. Data Sharing & Disclosure

ink324 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

4.1 Service Providers & Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and other payment partners to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other game studios to deliver betting and gaming content
• Identity Verification Services: Third-party KYC, AML, and fraud detection providers to verify your identity and prevent illegal activity
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used to manage customer service interactions
• Cloud Hosting & Infrastructure: Server hosting providers, content delivery networks (CDNs), and database management services
• Analytics & Monitoring: Web analytics platforms (e.g., Google Analytics) and performance monitoring tools (aggregated, anonymized data only)

All third-party service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws. We conduct due diligence to ensure our partners maintain appropriate security standards.

4.2 Legal & Regulatory Compliance

We may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or government bodies when required or permitted by law, including:

• In response to a valid court order, subpoena, warrant, or legal process
• To comply with licensing requirements, gaming regulations, or AML/KYC obligations
• To investigate or prevent fraud, money laundering, terrorist financing, or other criminal activity
• To protect the rights, property, or safety of ink324, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on the Platform, and the new entity will be required to honor this Privacy Policy unless you are notified otherwise.

5. Data Security

ink324 employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols, ensuring that sensitive information (passwords, bank details, personal data) cannot be intercepted during transmission.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical access, 24/7 monitoring, and fire suppression systems.
• Password Protection: User passwords are hashed using strong cryptographic algorithms (bcrypt, Argon2) and are never stored in plain text. ink324 staff cannot view your password.
• Two-Factor Authentication (2FA): Optional 2FA is available for all users, adding an extra layer of security to account login.
• Firewall & Intrusion Detection: Our infrastructure is protected by firewalls, intrusion detection systems (IDS), and DDoS mitigation services to prevent unauthorized access and cyberattacks.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Employee Training & Access Control: Only authorized personnel have access to personal data, and all employees undergo security training and sign confidentiality agreements. Access is granted on a need-to-know basis and monitored through activity logs.

While we take data security seriously and implement robust protective measures, no method of transmission over the internet or electronic storage is 100% secure. ink324 cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk. If you become aware of any security breach or unauthorized access to your account, please contact us immediately at [email protected].

6. Data Retention

ink324 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data associated with active accounts is retained for the duration of your relationship with ink324, plus any applicable legal retention period after account closure.
• Closed Accounts: After you close your account, we retain certain data for up to 7 years to comply with AML/KYC regulations, financial record-keeping requirements, and legal obligations (e.g., tax reporting, litigation hold).
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years as required by gaming regulators and financial authorities.
• Communication Records: Customer support chat transcripts and email correspondence are retained for up to 3 years for quality assurance, dispute resolution, and training purposes.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address and opt-out preference indefinitely to honor your request.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer be associated with you as an individual. You may request early deletion of your data by contacting us, subject to our legal and regulatory obligations.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you, including information about how it is processed.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
• Right to Restriction of Processing: You can request that we limit how we use your data in certain circumstances (e.g., while we verify the accuracy of data you have disputed).
• Right to Data Portability: You can request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent (e.g., marketing communications), you can withdraw that consent at any time.

To exercise any of these rights, please contact our Privacy Team at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. You may also be required to verify your identity before we can process certain requests to ensure the security of your personal information.

8. Cookies & Tracking Technologies

ink324 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including account login, session management, and security features. These cookies cannot be disabled without impairing your ability to use ink324.
• Performance Cookies: Collect anonymized data about how visitors use the Platform, such as which pages are most popular, how long users stay on each page, and where they encounter errors. This helps us improve website performance and user experience.
• Functional Cookies: Remember your preferences and settings (e.g., language, currency, display options) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted ads and measure the effectiveness of marketing campaigns. These cookies may be set by ink324 or third-party advertising partners.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. However, disabling essential cookies may limit your ability to use certain features of ink324. For more information about managing cookies, visit your browser's help section.

9. Policy Updates

ink324 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated to you via email (to the address associated with your account) or by prominent notice on the Platform. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Your continued use of ink324 after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact the ink324 Privacy Team:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Response Time: We aim to respond to all privacy-related inquiries within 30 days.

For general customer support inquiries (account issues, deposits, withdrawals, bonus questions), please use the live chat feature available 24/7 on the Platform for faster assistance.

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Effective Date: January 1, 2026
Last Revised: January 1, 2026
Version: 1.0

ink324 is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy is designed to help you understand your rights and our responsibilities. Adults 21+ only.